FAQs
Are the prices inclusive of value-added tax (VAT)?
Yes, all prices on our website are quoted in British Pounds (£/GBP) and include any applicable value-added tax (VAT).
What payment methods do you accept?
We accept the following payment methods:
-PayPal, Maestro, Visa, Mastercard, Google Pay, Apple Pay, AMEX (American Express), UnionPay and ShopPay
Is there free shipping within the United Kingdom?
Yes, shipping is free for all orders within the United Kingdom.
Are there any hidden fees?
No, all costs are clearly displayed at checkout.
How long does it take to process my order?
- Processing time: Orders are processed within 1–3 business days (Monday to Friday).
- Order deadline: Orders received by 6:00 PM (UK Time) will be processed the same day.
- Weekend orders: Orders placed on the weekend will be processed the next business day.
How long does delivery take?
- Estimated delivery time: 5–7 business days.
- Shipping days: Shipping takes place from Monday to Saturday.
- Note: Delivery times are estimated and may vary due to external factors such as weather conditions or transportation issues.
Can I return an item?
Yes, customers in the United Kingdom have the right to return their purchase within 30 days of receipt without giving any reason.
How does the return process work?
- Return notification: Contact our customer service team at info@whitmorelane.co.uk with your order number and return request.
- Return authorization: After reviewing your request, you will receive detailed return instructions and, if necessary, a prepaid return label.
How do I pack and ship the item?
- Pack the item securely in its original packaging with all labels and tags attached.
- Include the return form and any supporting documents or pictures.
- Download and print the return label from the link provided in our email.
Who bears the return costs?
- Faulty products: If the product is defective, incorrect, or damaged during shipping, Whitmorelane will cover the return costs.