Terms of Service

These Terms of Service govern your use of the Whitmore Lane website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About Us

Whitmore Lane is an online store offering women's fashion and related products.

For customer support, orders, returns, and product-related questions, please contact info@whitmorelane.co.uk.

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old or are using the website with the involvement of a parent or guardian.

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use it for any unlawful, fraudulent, or abusive purpose.

3. Products

We aim to ensure that all product descriptions, images, sizing guidance, and pricing are presented as accurately as possible.

Please note that slight differences in colour, appearance, or fit may occur due to photography, lighting, screen settings, and individual body shape.

All products are subject to availability. We reserve the right to amend, update, withdraw, or discontinue products at any time.

4. Orders

Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order request, but it does not mean that your order has been accepted.

We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including in cases involving:

pricing or listing errors suspected fraud or misuse stock or fulfilment issues inaccurate billing or shipping details unusual or suspicious ordering activity

If we cancel an order after payment has been taken, the amount paid will be refunded to your original payment method.

5. Pricing and Payment

All prices displayed on our website are shown in the currency stated on the website at the time of purchase.

Payment must be made in full at checkout unless otherwise stated.

We reserve the right to correct any pricing, product, or availability errors at any time.

6. Shipping and Delivery

Estimated processing and delivery timeframes are set out in our Shipping Policy.

Delivery times are estimates only and may be affected by factors outside our control, including courier delays, customs processing, weather disruption, public holidays, and high-volume periods.

We are not responsible for delays caused by incorrect shipping details provided by the customer, customs clearance processes, or failed delivery attempts outside our control.

7. Returns, Refunds, and Cancellations

Our returns and refunds process is set out in our Return Policy.

Where applicable under consumer law, customers may also have statutory cancellation rights in addition to our standard returns policy.

To qualify for a return under our policy, items must be returned in line with the conditions stated in our Return Policy.

8. Incorrect Addresses and Refused Deliveries

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If an order is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, we reserve the right to deduct any applicable return costs, re-delivery costs, or related charges from any refund, where permitted.

9. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@whitmorelane.co.uk and include your order number and clear photographs where possible.

Where an issue is confirmed, we will offer an appropriate remedy in line with applicable law.

10. Promotional Offers and Final Sale Items

From time to time, we may run promotions, discounts, or limited-time offers.

Unless otherwise stated, promotional offers cannot be combined.

Items marked as Final Sale may be excluded from return or exchange, except where an item is faulty or where your statutory rights apply. Any such exclusions will be made clear on the relevant product page or at checkout.

11. Intellectual Property

All content on this website, including text, product names, imagery, branding, logos, graphics, layout, and design, is owned by or licensed to Whitmore Lane.

This content may not be copied, reproduced, distributed, modified, republished, or used without our prior written permission.

12. Acceptable Use

You agree not to:

use this website for any unlawful purpose submit false or misleading information interfere with the security or operation of the website attempt to gain unauthorised access to any part of the website or related systems use our content or brand assets without permission

We reserve the right to restrict or block access where we reasonably believe misuse has occurred.

13. Limitation of Liability

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law.

To the fullest extent permitted by law, Whitmore Lane shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of products from it.

We do not exclude or limit liability for anything that cannot legally be excluded or limited under applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Whitmore Lane is operated by [LEGAL COMPANY NAME], [REGISTERED ADDRESS]. For legal or company-related matters, you can contact [LEGAL/COMPANY EMAIL] or [PHONE NUMBER].

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be posted on our website and will apply from the date of publication.

16. Governing Law

These Terms shall be governed by the laws of England and Wales, except where mandatory consumer protection laws in the customer's country of residence apply.

17. Contact

For any questions regarding these Terms, please contact:

Whitmore Lane info@whitmorelane.co.uk