Last Update: May 3, 2025
Thank you for shopping with Whitmorelane. Please review our Billing Terms and Conditions to ensure a secure and seamless purchasing experience.
1. Accepted Payment Methods
At Whitmorelane, we accept PayPal, Maestro, Visa, Mastercard, GooglePay, ApplePay, AmEx (American Express), UnionPay, ShopPay as our primary payment method. All transactions are securely processed to provide customers with a safe and convenient shopping experience.
2. Currency
All transactions on our website are processed in British Pounds (£/GBP). The final amount charged to your payment method will be based on the exchange rate at the time of payment if you are purchasing from a bank account using a different currency.
3. Payment Processing
Payments are securely processed at the time of purchase. Whitmorelane uses advanced encryption technology and secure payment gateways to ensure that your transaction details remain private and protected. Once your payment is successfully processed, you will receive an order confirmation email containing your order details and payment summary.
4. Pricing and Taxes
All prices displayed on our website include VAT, where applicable. Any additional shipping fees or applicable taxes will be clearly calculated and displayed at checkout before completing your purchase.
5. Payment Issues
If there is an issue processing your payment, such as a declined transaction or insufficient funds, we will notify you via email. To proceed with your order, you may retry the payment using a different method. If you require further assistance, please contact our customer service team at info@whitmorelane.co.uk.
6. Refunds and Cancellations
Refunds will be issued to the original payment method used for the transaction. For a detailed explanation of our refund process, return eligibility, and conditions, please refer to our Return & Refund Policy. If you wish to cancel your order before it ships, you may do so by contacting our customer support team. If the order has already been dispatched, the return process must be followed upon delivery.
7. Shipping Policy
All orders are processed within 1 to 3 business days and shipped within the United Kingdom. Estimated delivery time is 5 to 7 business days after order processing. Whitmorelane provides free shipping on all orders within the UK. For full shipping details, including tracking instructions and delivery conditions, please visit our Shipping Policy.
8. Privacy and Security
Whitmorelane is committed to protecting your privacy and securing your payment information. Our payment processing systems comply with the latest industry security standards, ensuring that all transactions are encrypted and handled with the utmost care. Your personal and payment information is never shared with unauthorized parties. To learn more about how we collect, use, and protect your data, please visit our Privacy Policy.
9. Compliance with Google Merchant Policies
Whitmorelane ensures full compliance with Google Merchant Policies by maintaining transparency in pricing, providing accurate product descriptions, and offering clear billing, shipping, and refund terms. Customers are encouraged to review our policies to understand their rights and responsibilities before making a purchase.
For any inquiries related to billing, refunds, or payment issues, please contact us via:
Store Name: Whitmorelane
Company Name: SVD Advies
Email: info@whitmorelane.co.uk
Number: +31645845199
Address: Gouwzee 61 1423DT Uithoorn, Netherlands
Business Number: 87431254
Business Hours: Monday to Friday - 9:00 AM to 6:00 PM (GMT)
Response Hours: We strive to respond to all inquiries within 24 to 48 Business hours. Thank you for choosing Whitmorelane!
Contact Form: Contact Page
